Understanding Your Restaurant’s Technology Touchpoints

Understanding Your Restaurant’s Technology Touchpoints

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    When it comes to equipment that helps your restaurant run more efficiently, you’ve probably encountered phrases like “add this to your technology stack” or “these solutions will help simplify your restaurant.” Maybe you’re a smaller operation with less than five units in one state or a mom-and-pop operation with one location that’s been in the family for years. Perhaps you’re a large restaurant chain that has locations all over the country? If you fit into any of these categories and you’re wondering why restaurant technology is a worthwhile investment, then keep reading. Let’s review how restaurant technology can assist you with your daily operations.

    Point of Sale
    Now, we’ve reached your point of sale. Your POS should be able to integrate with your restaurant’s technology, whether the back or front-of-house. Make your restaurant’s operations as seamless as possible and keep in mind that a POS is not the only piece of technology that you need to quote order-ready times to customers, but we’ll get to that later.
    Essentially (as if you didn’t already know), your POS is where the order originates. Once the order is input into the system, would you rather have your order immediately routed to the kitchen through your POS? We think so. Also, with the right point of sale, you’ll be able to integrate not only with a quality kitchen display system but with off-premise apps as well.
    Your customers will interact with the point of sale early in their journey with your restaurant. Whether they place their order via an app, physically at the restaurant, or online, make sure your POS is connected to the rest of your technology stack to provide guests with an accurate and efficient experience every visit.

    Finally, let’s talk hardware. Your hardware is also an important part of your technology stack because it compliments your software. Your kitchen display system needs reliable hardware. A kitchen display controller is the hardware that controls the kitchen display system. In the order’s journey, the order is placed through the POS, hits the controller, and then organizes the information and then pushes it through. Consider the different types of controllers based on your business goals. Do you want a more robust controller that has graphical displays and enables images to appear on screen? That would allow your staff to see recipes and an image of the completed dish. If you have a smaller business that doesn’t need that many bells and whistles, then a text-only controller may be the right option for you. Another hardware option to consider in your smart kitchen is a kitchen display bump bar. Your restaurant needs a bump bar that can handle the heat. Once an order component is complete, the bump bar is there to help move it along. Using the bump bar is vital to maintain accuracy in quoting times and the data that’s shared across your technology arsenal.

    Using the right technology can be an essential solution to help you work smarter, not harder. Wouldn’t it be great for these touchpoints to all be connected and speaking to each other to make your customers happy now and in the future?
    Author: fsrmagazine.com

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